Terms and Conditions
Effective from 1st June 2017
Driving instructors operating under the Drive On name will be courteous, polite and punctual. They will behave in a professional and ethical manner at all times. Instructors will not use your lesson time for any other form of business, personal or otherwise, without your permission.
Instructors are legally authorised to give driving tuition by the Driver and Vehicle Standards Agency (DVSA).
The training car will be well maintained, clean and tidy (weather permitting) and fitted with dual controls and fully insured for driving tuition purposes. The car will be smoke free.
Driving Licence & Eyesight
You must hold a current, valid provisional or full driving licence with Category B entitlement. This must be produced on, or in advance of, your first driving lesson with your instructor. You must also be able to read a standard UK number plate at a distance of at least 20.5 metres, with contact lenses or glasses if normally worn. If you need to wear contact lenses or glasses to be able to read the number plate at the minimum distance, these must be worn during all driving lessons.
If you do not provide your driving licence or meet the minimum eyesight check, your lesson will be cancelled and you may be charged for the lesson.
Fitness to Drive
To ensure the safety of you and other road users, our instructors reserve the right to cancel any lesson if you are, or are suspected to be, under the influence of drugs, legal highs or alcohol. In such a situation, you will be charged for the lesson.
Cancellation & No Show
A minimum of 48 hours notice is required to cancel or postpone a lesson. Cancellations made less than 48 hours before the lesson may be charged in full.
If your instructor arrives at the agreed location for the start of your lesson and you do not turn up, you may be charged in full.
Your instructor will give you a minimum of 48 hours notice if they need to cancel or postpone a lesson. Cancellations made less than 48 hours before the lesson will result in a free lesson being provided by the instructor.
In the event of unforseen circumstances and events outside your instructor's control, a driving lesson may be cancelled at very short notice. Examples of this include, but are not limited to, adverse weather, mechanical failure with the instructor's car, puncture or accident. In such an event, your instructor will work with you to fit in a driving lesson at the earliest mutually convenient time, and no free lesson will be offered.
You are advised to be punctual for your driving lessons. Our instructors will wait for a maximum of 15 minutes after the agreed lesson start time before abandoning the lesson. Instructors may attempt to contact you by text and phone before abandoning the lesson.
If your instructor is running late, they will endeavour to contact you to advise their estimated time of arrival. The lesson will then either be extended by the appropriate time or by mutual agreement added onto a future lesson.
Payments should be made in advance or at the start of each lesson. Cheque payments must be made in advance and cleared before the first driving lesson.
Payments are made between you and your driving instructor. Drive On does not take payments on behalf of our instructors.
In the event of price changes, our instructors will give you two weeks notice of the changes. Any lessons paid for on an existing block booking will not be affected and the new rate will be applied at the time the next block booking is paid for.
Our instructors may give a further discount on lesson prices. This is entirely at their own discretion and Drive On cannot be held responsible for ensuring any discounted rates are transferred between instructors.
Any refunds made for lessons not taken from a block will be made after deduction of the lessons taken at full lesson rate as the discount for a block booking is only valid if all hours are used. Block bookings must be used within 6 months of purchase.
Our instructors will determine when you will be ready to sit the driving test.
In the interests of your safety and that of the public and examiner, our instructors reserve the right to withhold the use of their tuition car for the test if, in their opinion, you are not at the required standard and your driving may be dangerous.
The DVSA required three clear working days is to cancel or move a test. For example, for a test on a Friday this needs to be cancelled or moved by the previous Monday (allowing Tuesday, Wednesday and Thursday as the three clear working days).
If your instructor has advised you to cancel or move your test date, they will do so in good time to meet the DVSA minimum required time to cancel or move the test.
If your instructor books the driving test on your behalf, the fee payable for the test will be due to your instructor. Your instructor will advise when payment is due for this.